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Privacy Policy

Effective date: 30.06.26

Last updated: 30.06.26

Website: Lifelonglearningentitlement.co.uk

Contact email: hello@lifelonglearningentitlement.co.uk

 

1. Introduction

This Privacy Policy explains how the Lifelong Learning Entitlement.co.uk ("we", "us" or "our") collects, uses, stores and protects personal data when you visit the Lifelong Learning Entitlement.co.uk ("Website"), contact us, or otherwise interact with us.

We are committed to handling personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and, where applicable, the Privacy and Electronic Communications Regulations 2003 ("PECR").

This Privacy Policy should be read together with our Cookie Policy, which explains how we use cookies and similar technologies, including Google Analytics, on the Website.

 

2. Who we are

For the purposes of UK data protection law, Argentic Solutions Ltd is the data controller of the personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy or our data protection practices, you can contact us using the details set out in the "Contact us" section below.

 

3. The personal data we collect

We may collect and process the following categories of personal data, depending on how you interact with us:

 

3.1 Information you provide directly

If you contact us, request information, submit an enquiry, or otherwise communicate with us, we may collect:

  • your name;

  • your email address;

  • your telephone number;

  • your company or organisation name;

  • the contents of your message or enquiry; and

  • any other information you choose to provide.

 

3.2 Information collected automatically

When you visit the Website, we may automatically collect certain technical and usage information, including through cookies and analytics technologies, such as:

  • IP address or truncated/anonymised IP-related data;

  • browser type and version;

  • device type;

  • operating system;

  • referring website or source;

  • pages viewed;

  • time spent on pages;

  • navigation paths through the Website;

  • date and time of access; and

  • approximate geographic location.

Some of this information may be collected through Google Analytics and similar technologies as described in our Cookie Policy.

 

3.3 Sensitive data

We do not intentionally collect special category personal data through the Website.

We ask that you do not submit sensitive personal data through the Website unless it is strictly necessary and you have a lawful basis for doing so.

 

4. How we use personal data

We may use personal data for the following purposes:

  • to operate, maintain and improve the Website;

  • to respond to enquiries, requests and communications;

  • to provide information about our services;

  • to monitor and analyse Website usage and performance;

  • to maintain the security of the Website and our systems;

  • to prevent fraud, misuse or unlawful activity;

  • to establish, exercise or defend legal claims; and

  • to comply with legal and regulatory obligations.

We do not sell personal data to third parties.

We do not use personal data collected through the Website for sale to data brokers or third-party advertisers.

 

5. Lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing personal data. Depending on the circumstances, we may rely on one or more of the following lawful bases:

 

5.1 Legitimate interests

We may process personal data where it is necessary for our legitimate interests, including:

  • operating and improving our Website;

  • understanding how visitors use our Website;

  • responding to business enquiries;

  • maintaining security and preventing misuse; and

  • managing and developing our business.

Where we rely on legitimate interests, we will consider and balance any potential impact on your rights and freedoms.

 

5.2 Consent

We may rely on your consent where required by law, including in relation to the use of non-essential cookies, such as Google Analytics cookies, under PECR.

Where we rely on consent, you have the right to withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

 

5.3 Contract

We may process personal data where it is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

 

5.4 Legal obligation

We may process personal data where necessary to comply with a legal or regulatory obligation.

 

6. Cookies and analytics

We use cookies and similar technologies on the Website, including Google Analytics, to understand how the Website is used and to improve its performance and user experience.

Further information about the cookies we use, the purposes for which we use them, and how you can manage your preferences is set out in our Cookie Policy.

Where required by law, we will seek your consent before placing non-essential cookies on your device.

 

7. Google Analytics

We use Google Analytics to collect information about how visitors use the Website. This may include information such as page views, traffic sources, device and browser data, interaction data and approximate location information.

We use this information to:

  • analyse Website traffic and usage patterns;

  • improve content, structure and performance;

  • better understand visitor engagement; and

  • support internal reporting and business improvement.

We do not use Google Analytics to intentionally identify individual visitors.

Where available and appropriate, we may use privacy-enhancing settings such as IP anonymisation and data retention controls.

For further information on how Google processes data, please see:

https://policies.google.com/privacy

https://policies.google.com/technologies/partner-sites

 

8. Who we share personal data with

We may share personal data with the following categories of recipients where necessary:

  • service providers who host, support or maintain our Website or systems;

  • analytics providers, including Google;

  • professional advisers, such as legal, compliance or insurance advisers;

  • regulators, authorities or courts, where required by law; and

  • prospective buyers or successors in connection with a business sale, merger or reorganisation, subject to appropriate safeguards.

We require service providers acting on our behalf to process personal data only on our instructions and to implement appropriate security measures.

We do not sell personal data to third parties.

 

9. International transfers

Some of our service providers, including analytics providers such as Google, may process personal data outside the United Kingdom.

Where personal data is transferred outside the UK, we will take steps to ensure that appropriate safeguards are in place as required by UK data protection law. These may include:

  • adequacy regulations;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to the EU Standard Contractual Clauses; or

  • other lawful transfer mechanisms recognised under UK law.

 

10. Data retention

We will retain personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, regulatory or reporting requirements.

Retention periods may vary depending on:

  • the nature of the data;

  • the purpose for which it was collected;

  • whether we have an ongoing relationship with you;

  • applicable legal obligations; and

  • whether retention is necessary to establish, exercise or defend legal claims.

Where data is no longer required, we will securely delete or anonymise it.

 

11. Data security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include:

  • secure hosting and system controls;

  • access restrictions;

  • monitoring and security safeguards; and

  • policies and procedures designed to protect personal data.

However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

 

12. Your rights

Subject to applicable law, you may have the right to:

  • request access to the personal data we hold about you;

  • request correction of inaccurate or incomplete personal data;

  • request erasure of your personal data;

  • request restriction of processing;

  • object to processing carried out on the basis of legitimate interests;

  • withdraw consent where processing is based on consent;

  • request transfer of your personal data to you or another organisation, where applicable; and

  • complain to the Information Commissioner's Office ("ICO").

These rights are not absolute and may be subject to legal exemptions and conditions.

 

13. Complaints

If you have concerns about how we handle your personal data, we would appreciate the opportunity to address them first.

You also have the right to lodge a complaint with the Information Commissioner's Office:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Website: https://www.ico.org.uk

 

14. Third-party websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those external websites. You should review their privacy policies before submitting any personal data to them.

 

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • changes in law or regulatory guidance;

  • changes to our business or services;

  • changes to our data processing activities; or

  • changes to the technologies used on our Website.

Any updates will be published on this page with a revised effective date.

 

16. Contact us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Lifelong Learning Entitlement.co.uk

hello@lifelonglearningentitlement.co.uk

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