Cookie Policy

Effective date: 30.06.26
Last updated: 30.06.26
Website: Lifelong Learning Entitlement.co.uk

1. Introduction

This Cookie Policy explains how the Lifelong Learning Entitlement.co.uk ("we", "us" or "our") uses cookies and similar technologies on the Lifelong Learning Entitlement.co.uk ("Website").

This policy explains what cookies are, which cookies we use, why we use them, and how you can control them.

This Cookie Policy should be read alongside our Privacy Policy, which explains how we use personal data more generally.

2. What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow a website to recognise your device and store certain information about your preferences or past actions.

Similar technologies, such as pixels, tags and scripts, may also be used for similar purposes. In this policy, we refer to all such technologies as "cookies" unless stated otherwise.

3. How we use cookies

We use cookies for the following purposes:

to enable the Website to function properly;
to maintain the security and performance of the Website;
to understand how visitors use the Website;
to measure and improve the performance of our content and pages; and
to help us improve the user experience.

We do not use cookies to sell your personal data to third parties.

We do not use cookies to create third-party advertising profiles for sale or onward commercial exploitation.

4. Types of cookies we use

We use the following categories of cookies on our Website:

4.1 Strictly necessary cookies

These cookies are essential for the operation, security and core functionality of the Website. They do not require consent under applicable UK cookie rules where they are strictly necessary.

These cookies may be used to:

maintain basic website security;
support page navigation and load balancing;
remember cookie consent choices; and
enable core technical functionality.

If you disable these cookies through your browser settings, parts of the Website may not function correctly.

4.2 Analytics cookies

We use analytics cookies to understand how visitors use our Website and to help us improve its content, structure and performance.

These cookies allow us to collect information such as:

the pages visitors view;
how long visitors spend on pages;
how visitors move through the Website;
the device, browser and operating system used;
approximate geographic location; and
how a visitor reached the Website, for example via a search engine or referral link.

Analytics cookies are not strictly necessary and, where required by law, will only be used where you have provided your consent through our cookie banner or consent management tool.

5. Google Analytics

We use Google Analytics, a web analytics service provided by Google, to help us analyse traffic and usage of the Website.

Google Analytics uses cookies and similar technologies to collect information about how visitors interact with the Website. This may include IP-related information, device and browser data, page interactions, session information and approximate location data.

We use this information to:

understand website traffic and visitor behaviour;
identify popular or underperforming pages;
improve website structure, usability and content; and
support internal reporting and performance monitoring.

We do not use Google Analytics to intentionally identify individual users.

Where available and implemented, we may use settings designed to reduce the amount of personal data processed, such as IP anonymisation and data retention controls.

Google may process analytics information in accordance with its own privacy documentation.

Further information is available here:

policies.google.com

and

policies.google.com

6. Legal basis for analytics cookies

Under the Privacy and Electronic Communications Regulations 2003 ("PECR"), analytics cookies are generally subject to consent requirements unless they are strictly necessary, which they are not in most cases.

Accordingly, where required, we will ask for your consent before placing Google Analytics cookies on your device.

Where personal data is processed in connection with analytics cookies, we rely on the lawful basis identified in our Privacy Policy, which may include consent and/or legitimate interests, depending on the nature of the processing and the applicable legal analysis.

7. Information collected through cookies

The information collected through cookies may include:

IP address or truncated/anonymised IP data;
browser type and version;
device type;
operating system;
referral source;
pages visited and navigation paths;
time spent on pages;
date and time of visits; and
general location information.

This information may constitute personal data under UK data protection law where it relates to an identifiable individual or can be combined with other information to do so.

We do not use cookies to collect special category personal data.

8. Third parties

Some cookies may be set or supported by third-party service providers acting on our behalf, including analytics providers such as Google.

We do not sell personal data collected through cookies to third parties.

We may, however, allow carefully selected service providers to process limited technical and usage data where necessary to provide analytics or website support services to us.

Those third parties are responsible for handling information in accordance with their own privacy notices where they act as independent controllers, or under contractual controls where they act on our behalf.

9. International transfers

Where cookies involve processing by third-party providers such as Google, personal data may be transferred to countries outside the United Kingdom.

Where this happens, we will seek to ensure that appropriate safeguards are in place, as required by UK data protection law. These may include adequacy regulations or the use of approved contractual safeguards.

Further information about international data transfers may be set out in our Privacy Policy and in the relevant third party's own privacy documentation.

10. How to control cookies

You can control cookies in several ways.

10.1 Cookie banner or consent tool

Where implemented, you can accept or reject non-essential cookies through our cookie banner or consent management tool when you first visit the Website.

You may also be able to change your preferences at any time by using the cookie settings link on the Website.

10.2 Browser settings

Most web browsers allow you to control cookies through their settings. You can usually:

view cookies stored on your device;
delete existing cookies;
block all cookies;
block cookies from particular websites; and
configure your browser to notify you when cookies are set.

Please note that disabling cookies may affect the functionality and performance of the Website.

11. Retention

Cookies may remain on your device for different periods of time depending on whether they are:

session cookies, which expire when you close your browser; or
persistent cookies, which remain on your device until they expire or are deleted.

The retention period for Google Analytics cookies and any other non-essential cookies will depend on the configuration in place on the Website from time to time.

12. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect:

changes in law or regulatory guidance;
changes to the cookies or technologies we use; or
changes to our business or website operations.

Any changes will be posted on this page and, where appropriate, brought to your attention by other means.

13. Contact us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

hello@lifelonglearningentitlement.co.uk